FAQ

Yes, we can arrange weddings, shopping trips, sightseeing tours and transport for a series of business visits and meetings. We provide prestige vehicles from executive saloons and MPV’s for individual journeys or on an hourly or daily rate basis at very competitive rates. Please call the office on +44 1189 321 321 for a quotation.

Account facilities can be arranged subject to status. For further details please either call us on +44 1189 321 321 or email us at sales@loddoncars.com

Payment can be made in 2 ways: Cash Sterling (£), Amex, Visa, Master Card, Maestro, Solo & Visa Electron all card payments.

Card payments are processed through the credit card device and paid by link, We do not store any credit card details in our system.

It is advisable that bookings are made at least 24 hours before your journey, however, last minute bookings can be accommodated depending on driver availability, day and time.

Yes, We have a different prices at different times of the Day/Night. We don’t charge flat rates anymore.

We do not charge for cancellations if they are done with sufficient notice. For airport pickups we need at least 2 hours notice. For local pickups we need 30 minutes notice.

All of our quotes include up to 10 minutes waiting at job, After 10 minutes an excess charge of £20.00 per hour applies at 15 minutes intervals (or part thereof).

We ensure that a passenger is given sufficient time in which one can clear passport controls, get the luggage and leave the terminal. After a flight has landed, the driver will wait for a maximum of 1 hour after the flight has landed. If, however, an agreement between the driver and passenger can be made via telephone/SMS to wait further, then this can be accommodated. Please note that waiting charges will apply after the first hour.

No, our prices are only for the journey whatever the car park comes up you will be top of the journey price.

No, our prices are only for the journey whatever the drop-off comes up you will be top of the journey price.

All of our quotes include up to 30 minutes waiting time after the flight has landed. After 30 minutes an excess charge of £20.00 per hour applies at 15 minutes intervals (or part thereof).

All flights are carefully monitored using either the internet, iPhone/Android Apps or by telephoning the airport. If your flight is early/late, rest assured, our driver will be there usually before the flight lands.

The driver will meet you in the arrivals hall of your landing terminal by the designated pickup points. A Loddon Cars name board will be clearly visible displaying the customer contact name.

Unfortunately there will be a full charge for the pickup including any extra waiting & parking.

Unfortunately, new UK regulations as of 1st July 2007 do not permit smoking in any of our vehicles.

Unfortunately we do not carry any animals other than guide dogs for the blind.

Although not law (in a taxi or private hire vehicle) for children under 3 years of age, we would still recommend (irrespective of journey) that for the safety of your child to book an appropriate sized child seat.

T2 – WH Smith Shop

T3 – WH Smith Shop

T4 – Costa Coffee

T5 (domestic) – Giraffe Bar

T5 (international) – Green Lift